I have not often written this blog for three days in a row. I have shied away from writing, because I knew I would just continue to repeat myself! Sadly as each day passes things have got worse! We live in unprecedented times! Far from our infrastructure and social care, as you would have expected, improving, it has fallen into such a state of disrepair that we are rapidly loosing any sense of normality. We may have faster technology, more TV than you can shake a stick at, smart phones that do everything but as seemed to be inevitable we have lost that spark of humanity that provided our human interaction? We have lost sight of why we use technology or whether it should be implemented, does it anctually improve our services? It is a mystery how technology now provides an app for just about any situation, there are website for every conceivable purpose and yet we can’t get appointments, we can’t resolve issues or ever get to speak to a representative without enormous effort or to be told that “our lines are very busy at present please try later” ! We have fallen for the same old trick, your lives will improve with the march of progress but you will loose something precious along the way. I am no Luddite, on the contrary I am in favour of technology and it’s benefits, I am not advocating that technology should be curtailed, without it I might not be here! We need to be smarter how we use it, it is not a cure all for every human interaction, every inquiry, every problem. Sometimes we forget that at the beginning and end there is a user who is human!
We have a number of experiences, where far from being helpful, technology has been designed to make it more difficult to get the answer you require. You can write as many standard answers as you like but you can almost guarantee that what you want to find out is not among them or when you click on that subject it does not answer your issue! I am all for technology that saves me time or makes my life easier. Self service check outs, pay at the pump, passport control, checking in baggage etc but there are so many applications that are poorly designed , hard to navigate and ultimately useless!
Our rights are being eroded by a right wing government that cares little for a problem other than to make it illegal, lets us not let them use technology as a barrier to make our lives even worse!!!!
Stay well
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