Well, well done NatWest, eventually you redeemed yourselves.
I escalated the problem to as senior level as I could find and
Jonathan Fleck
RBS Chief Executive Office
Executive Response Team
replied, promising a through investigation.
In the meantime the issue coincidentally was resolved.
Today I received an email from Jonathan and it was certainly a very full reply and definitely a through investigation,which upheld my complaint and offered a full apology! Further more he has awarded a £150 compensation for the time and trouble it took. At no point did I ask for any, nor did I expect it, I just wanted this sorted.
So well done NatWest, you did salvage some credibility from this, by applying some much needed customer service.
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